Customer Service Personnel

Job Description

Job Summary:
We are looking for a polite, smart, and proactive Customer Service Personnel to be the link between our company and our customers. You will handle customer inquiries, take orders, track deliveries, and ensure excellent customer satisfaction.

Key Responsibilities:
1. Answer phone calls, WhatsApp messages, and other inquiries professionally and promptly.
2. Take and confirm delivery orders accurately and assign riders.
3. Track rider movement and give customers timely updates on their deliveries.
4. Handle customer complaints calmly and resolve issues quickly.
5. Maintain daily records of orders, deliveries, and customer feedback.
6. Follow up with customers to ensure deliveries were completed successfully.
7. Support the Operations Manager with daily administrative tasks.
8. Maintain a positive and professional image of JAM Logistics at all times.

Requirements & Qualifications:
– Minimum of SHS/WASSCE. Diploma/HND is an added advantage.
– Must be fluent in English and Twi.
– Excellent communication and interpersonal skills.
– Must be good with WhatsApp, phone handling, and basic computer use.
– Must be calm, patient, honest, and customer-friendly.
– Must be able to work under pressure and be a good team player.

Work Schedule: Monday – Saturday
Salary: GHS 1,000 – GHS 1,300
Location: Applicants must live around Dome, Achimota, Kwabenya, Agbogba, Haatso, Ablekuma, East Legon, Adenta, Lapaz, Pokuase, Amasaman