ICT Officer

Job Description

We are seeking a proactive, organized, and technically skilled ICT Officer to manage and support the organization’s information technology systems. The successful candidate will be responsible for maintaining computer hardware and software, providing technical support to staff, ensuring network reliability, and contributing to the overall digital operations of the organization.

Key Responsibilities
• Install, configure, and maintain computer hardware, software, printers, and other IT equipment.
• Provide timely technical support and troubleshoot hardware, software, and network-related issues.
• Monitor and maintain the organization’s network infrastructure, internet connectivity, and Wi-Fi systems.
• Manage user accounts, passwords, and access permissions.
• Ensure regular data backups and implement basic cybersecurity measures to protect organizational data.
• Install and update antivirus software and security patches.
• Support the use of office productivity tools, email systems, and cloud-based applications.
• Maintain an inventory of ICT equipment and recommend replacements or upgrades when necessary.
• Assist in setting up ICT equipment for meetings, presentations, and events.
• Liaise with external IT vendors and service providers when required.
• Prepare periodic reports on ICT activities, system performance, and maintenance.

Qualifications
• Bachelor’s Degree or HND in Information Technology, Computer Science, Information Systems, or a related field.
• Minimum of 1–2 years of relevant work experience in an ICT support role.

Skills and Competencies
• Strong knowledge of Windows operating systems and Microsoft Office Suite.
• Basic understanding of networking, routers, switches, and internet troubleshooting.
• Knowledge of cybersecurity best practices.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to prioritize tasks and work under minimal supervision.
• High level of integrity, professionalism, and confidentiality.
• Good organizational and time management skills.

Preferred Candidate Profile
• Female applicants are encouraged to apply.
• Must possess excellent customer service and communication skills.
• Should be proactive, detail-oriented, and eager to learn.
• Must be able to work effectively both independently and as part of a team.

What We Offer
• Competitive salary.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• Exposure to diverse ICT projects and technologies.

Females are encouraged to apply.

Salary: GHS 2,500 – GHS 3,000

Job Location: Sakumono