Restaurant Manager

Job Description

Job Description: Restaurant Manager
Job Location: Tuba, Kasoa.
Employment Type: Full-time

Job Summary
We are seeking an experienced, customer-focused, and results-driven Restaurant Manager to oversee the daily operations of a restaurant in Tuba, Kasoa. The successful candidate will be responsible for managing staff, ensuring excellent customer service, maintaining food quality and hygiene standards, controlling costs, and ensuring the restaurant operates efficiently and profitably.

Key Responsibilities
1. Oversee the daily operations of the restaurant to ensure smooth and efficient service delivery.
2. Supervise, coordinate, and motivate restaurant staff, including kitchen and service personnel.
3. Ensure excellent customer service and promptly resolve customer complaints or concerns.
4. Monitor food preparation, presentation, portion control, and service quality.
5. Ensure compliance with food safety, hygiene, sanitation, and health regulations.
6. Manage inventory, monitor stock levels, and coordinate the ordering of food supplies and other materials.
7. Monitor sales, expenses, cash handling, and daily financial records.
8. Prepare daily, weekly, and monthly operational reports for management.
9. Develop staff duty schedules and ensure adequate staffing during operating hours.
10. Train new employees and support the continuous development of existing staff.
11. Implement strategies to improve customer satisfaction, increase sales, and promote repeat business.
12. Monitor food wastage and implement measures to control operational costs.
13. Ensure restaurant equipment, furniture, and facilities are properly maintained.
14. Enforce company policies, operational procedures, and workplace discipline.

Required Qualifications and Skills
1. HND or Bachelor’s degree in Hospitality Management, Hotel and Catering Management, Business Administration, or a related field.
2. Proven experience in restaurant management or a similar supervisory role.
3. Strong leadership, team management, and decision-making skills.
4. Good knowledge of food safety, hygiene, and restaurant operational standards.
5. Excellent customer service and interpersonal skills.
6. Basic financial management, budgeting, and cost-control skills.
7. Ability to manage inventory, monitor sales, and minimise food wastage.
8. Good communication, organizational, and problem-solving skills.
9. Proficiency in Microsoft Office and restaurant management systems will be an advantage.

Required Competencies
a. Strong leadership and staff supervision.
b. Customer-focused mindset.
c. Integrity and accountability.
d. Ability to work under pressure in a fast-paced environment.
e. Strong attention to detail and time management.
f. Commercial awareness and a commitment to profitability.