Field Sales & Collection Officer

Job Description

Location: Accra–Osu, Ghana
Age range: 19–28 years
Salary range: GHS 1,000 – GHS 2,000
Accommodation: Available for qualified applicants, subject to arrangements.

POSITION OVERVIEW
Our client is seeking honest, hardworking, responsible, and customer-oriented individuals to join the team as Field Sales & Collection Officers. Successful candidates will help grow the company’s layaway purchase business by finding new customers, explaining payment plans, collecting scheduled payments, and maintaining positive customer relationships.

KEY RESPONSIBILITIES
• Identify and recruit prospective customers for the company’s layaway purchase services.
• Explain available products, payment terms, closing dates, and company policies clearly to customers.
• Visit assigned customers to collect daily, weekly, or monthly payments as directed.
• Record every payment accurately, issue receipts, and follow the company’s approved collection procedures.
• Submit daily collection reports and account for all money received.
• Follow up professionally and respectfully on overdue payments.
• Maintain accurate customer records and protect confidential business information.
• Work toward assigned sales and collection targets and report progress to management.
• Report customer complaints, payment discrepancies, and suspicious activities promptly.
• Follow the company’s policies, procedures, and code of conduct.

CANDIDATE REQUIREMENTS
• Minimum qualification of Senior High School (SHS).
• Strong communication and interpersonal skills.
• Honesty, integrity, discipline, and accountability.
• Ability to work independently and travel within assigned areas.
• Basic numeracy, record-keeping, and reporting skills.
• Willingness to work toward reasonable sales and collection targets.
• Previous sales, marketing, or collection experience is an advantage but is not compulsory

COMPENSATION
Monthly salary range: Ghs 1,000–Ghs 2,000. The final salary offered will depend on the candidate’s experience, responsibilities, performance expectations, and the company’s approved salary structure. Any commission, performance bonus, or incentive must be explained clearly and agreed upon before employment begins.

OTHER BENEFITS
• Accommodation: Available for qualified applicants, subject to company arrangements and availability.
• Training: Initial training in company products, customer service, payment collection, and reporting.
• Performance incentives: Opportunity to earn additional incentives under an approved incentive scheme.
• Career development: Potential progression to senior field officer or supervisory roles based on performance.
• Work support: Clear procedures, customer-recording tools, and management guidance.
• Statutory benefits: Applicable employment benefits and statutory contributions in accordance with Ghanaian law.